30-Day Money-Back Guarantee
At Amber Toon, we're confident you'll love our library of original, hand-illustrated webtoons. That's why we offer a 30-day money-back guarantee on your first subscription. If you're not completely satisfied with the Service, you can request a full refund within 30 days of your initial purchase.
Eligibility
You are eligible for a full refund of your initial purchase if:
- Your request is made within 30 days of your initial purchase
- This is your first subscription with Amber Toon
- You have not previously received a refund from us
Subscription Plans Covered
Our money-back guarantee applies to all Amber Toon subscription plans:
- 3-Day plan: $1.95 USD, auto-renews every 3 days.
- 7-Day plan: $3.95 USD, auto-renews every 7 days.
- 2-Week plan: $6.95 USD, auto-renews every 2 weeks.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at contact@ambertoon.com
- Include your account email address and order/transaction ID
- Briefly explain why you're requesting a refund (optional but helpful)
We aim to process all refund requests within 3–5 business days. Once approved, the refund will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.
Automatic Renewals
Each Amber Toon plan auto-renews at the listed price at the end of every billing period until you cancel. For renewal charges:
- Renewal charges are eligible for refund within 7 days of the charge date
- To avoid renewal charges, cancel your subscription at least 24 hours before the renewal date
- You can cancel your subscription at any time in either of two ways:
- From your account: sign in, go to Subscription, and click "Cancel subscription." You'll keep access until your current billing period ends.
- By email: email contact@ambertoon.com with the subject "Cancel my subscription" from the address you used to sign up. We'll confirm by reply within one business day.
Additional Refund Circumstances
We also provide refunds for:
- Duplicate charges: If you were charged multiple times for the same subscription
- Unauthorized transactions: If your payment method was used without your authorization
- Technical issues: If you experienced significant service disruptions that prevented you from using Amber Toon
Exceptions
Refunds may not be available if:
- The refund request is made after 30 days from the initial purchase
- You have previously received a refund for an Amber Toon subscription
- Your account was terminated for violating our Terms of Service
Contact Us
If you have any questions about our refund policy or need assistance, please contact us:
Email: contact@ambertoon.com
We're here to help and will respond within 24–48 hours.
Simarai, MB J. Janonio g. 12A-1, LT-92252 Klaipėda, Lithuania Company code: 307591676 | VAT: LT100019762213